Frequently Asked Questions

Stem Cell Science

The blood and tissue in the placenta and umbilical cord contain millions of stem cells that are the building blocks of our bodies. They can assist in healing, recovery and treatments to help restore the body and enhance lives. They create new blood and tissue cells in a person’s body when injected/transplanted. They have the potential to help treat many diseases such as diabetes, stroke, autism and ALS.

Stem cells from the blood in the placenta and umbilical cord are currently being used to help treat 80+ diseases. As more research and clinical studies are completed there will be many more ways these stem cells are used. This link has a list of diseases that stem cells are being used to help treat the disease:

Cord blood is the stem cell rich blood that remains in the umbilical cord and placenta immediately after the baby is born. Stems cells found in cord blood are hematopoietic, meaning they mature into blood cells. They are the source of red blood cells, white blood cells, platelets, and are the foundation of our immune system. Although routinely discarded, cord blood provides millions of life-saving stem cells that can only be saved at birth.

Cord tissue refers to the umbilical cord itself. It is a rich source of mesenchymal stem cells which are different from the stem cells in cord blood. They are being researched extensively in the area of Regenerative Medicine. Most other companies are just collecting and storing the whole tissue without isolating the stem cells it contains. CellSure has a unique processing technique that allows you to capture and benefit from both the blood and the tissue. This provides a combination of the hematopoietic and mesenchymal stem cells for future treatment options.

Unlike the umbilical cord, the placenta is a shared organ containing both maternal and fetal stem cells. Only the stem cells on the fetal side are used in regenerative medicine. The placenta can be collected and stored at birth. A few other companies are just storing small pieces of the placenta tissue. CellSure has a unique processing technique that allows you to capture and benefit from both the blood and the tissue. This provides a combination of the hematopoietic and mesenchymal stem cells for future treatment options.

Your baby’s newborn stem cells are a perfect match for that child. It can be hard to find a perfect match from donated bone marrow. Siblings can also use your baby’s newborn stem cells, without searching for a matching bone marrow donor. With newborn stem cells there is less stringent need for a perfect match because of a lower risk of graft versus host disease, or transplant rejection. Birthing tissue is also easier to collect than bone marrow and, when privately banked, is immediately accessible by your family, an important consideration when time is of the essence.


Donating your child’s birthing tissue stem cells is an incredible way to give a life changing gift to others. Your donation will also contribute to the ongoing research to develop new treatment options. This donation will only take minutes following delivery and is completely safe and pain free for both mother and child.

Let us know as early as possible. It is best to make this decision before the 30th week of your pregnancy. More than half of all babies are delivered early. However, CellSure can accommodate if other arrangements need to be made by calling client services @ 866-646-6171.

This maybe done prior to delivery by calling client services @ 866-646-6171 and someone will be happy to assist you in getting that changed.

Yes. You may change your mind at any time to release your child’s stored stem cells to donation. Simply contact client services @ 866-646-6171. A release form will be sent to you and only upon receiving the completed form with proof of ID will your storage be released, and your account terminated. CellSure does not charge a processing or handling fee to do so. However, you will not be reimbursed for any paid annual fees.

Yes. Delayed cord clamping will not impact the ability to collect stem cells from the placenta and umbilical cord.

A screening process is in place to determine if your birthing tissue can be used. Just like blood donations, your donation must be tested to ensure that it is healthy and safe to use for yourself and others.

CellSure takes confidentiality seriously. Because of the sensitive nature of families’ medical information, all CellSure employees sign confidentiality agreements. The collection and use of your personal information are governed by our privacy policy. We are HIPAA compliant and use ID numbers to identify your birthing tissue if you choose to store.

Yes. Collection of your placenta and umbilical cord is a safe, easy, and painless process for both the mother and baby.

Steps to take at Birth

Your baby is not involved in the collection process. It is painless for the mother and takes just a few minutes. Not much longer than if it was to be discarded using standard hospital protocol.

You simply apply online answering health and social questions that are required by AABB, AATB, and the FDA. When you qualify and complete you will be given the choice to donate or store your baby’s birth tissue stem cells. A kit will be shipped out to you prior to your due date with all collection supplies and information needed for your healthcare provider. You will want to inform your healthcare provider of your decision to store/donate your baby’s birth tissue stem cells prior to delivery. Your provider will have some paperwork to complete as well as assist in collecting some blood samples. All the necessary supplies to do so are provided in the kit by CellSure. Easy to understand instruction sheets are provided for collection and for packing and return shipping. A check list for the hospital staff and you the parent is also provided to assure all is complete. If at any time you, your healthcare provider or hospital staff have any questions CellSure client services is here to assist 866-646-6171.

It is important that you understand that this is your choice. Not all healthcare providers have an understanding of the benefits of stem cells. In turn, not all healthcare providers have been educated on the process for collection. CellSure has taken extra measures in making this as simple as possible and will not take away from the birthing experience or your doctors’ attention or time. Every kit has step by step instruction sheets on collection as well as packing and return shipping. If at any time your healthcare provider or their staff have any questions CellSure client services is here to assist 866-646-6171.

Yes. Birth tissue collection is a very simple procedure. Easy to follow instructions are included in your collection kit. If your Healthcare Provider has any collection questions, CellSure provides specialized personnel that is available anytime to answer Healthcare Provider questions.

After the Healthcare Provider collects and packs the tissue, they are placed into our shipping kit and sent to the lab via a shipping transport or our medical delivery service. Each kit contains specific instructions about the collection process and how to prepare the samples for transport. Either you or a family member will then inform Cellsure of the great news by simply calling 866-646-6171, select the pickup option to arrange bedside pickup. delivery and how to arrange for shipping or pick-up. Once the units are processed at the lab, you will receive notification from CellSure.

Some providers will charge a fee for the collection, but it is at their discretion. You should discuss this matter with your provider prior to delivery. The kit from CellSure contains everything your healthcare provider will need to collect your baby’s birth tissues. CellSure also provides supplies to draw and collect maternal blood. Return shipping is covered by CellSure.

Yes, if you choose to store for your family there is a $25 shipping fee to receive your kit. Return shipping is free.

Unlike other companies, CellSure does not charge a processing fee, just your annual storage fee.

If you have the opportunity, yes. Children are genetically unique and so are their stem cells. Saving stem cells for each child ensures an exact genetic match is available for that child if the need should arise. In addition, it increases the chances of a useful match for other family members.

Steps taken at the Laboratory

Your kit is designed to maintain a safe shipping temperature for 48 hours once it is activated. The cells in the tissue should be processed and cryogenically preserved as soon as possible to insure the best cell viability. That is why it is very important to contact client services as soon as possible after collection to arrange pick-up.

Yes, various tests will be run on your baby's birth tissue to ensure that only viable and safe to use samples are being put into storage.

Once it arrives at the laboratory and initial testing is completed, you will receive an email notification. You will receive another email notification several weeks later when your cells have cleared all testing and go into long-term storage.

Your child’s stem cells will be cryopreserved at approximately -196°C in our FDA registered lab. Samples that are 25 years old have been successfully transplanted. It is believed that the samples can remain indefinitely in the cryogenic state without losing viability. Your stem cells will be stored as long as you choose to continue storing them.

The laboratory has full backup systems in case of a utility failure. The temperature and the liquid nitrogen level of the tanks are monitored both electronically and manually. In case of a temporary power outage, generators will turn on. If ever needed, our CellSure tanks are transportable, and we can safely and easily move them to a new location.

Withdrawal for Therapy

Blood stem cells from birth tissues can be used by your child, as well as first and second degree relatives. Tissue stem cells from birth tissues can be used by first- and second-degree blood relatives without matching.

  • A first-degree relative is defined as a close blood relative which includes the individual's parents, full siblings, or children
  • A second-degree relative is defined as a blood relative which includes the individual's grandparents, grandchildren, aunts, uncles, nephews, nieces or half-siblings and double cousins

Currently about 1 in 200 Americans gets a stem cell transplant at some point in life.

Should the need arise, contact client services 866-646-6171. We will send you and the licensed physician release forms. Once CellSure receives all completed forms please allow 10 business days for processing. CellSure will work with your physician to arrange release and shipping to a medical clinic or hospital within the United States. Cellsure will not be responsible for any testing that the requesting physician may require.

CellSure does not charge a withdrawal fee. However, you will be responsible for shipping charges to send living stem cells to the treatment clinic via cryogenic courier. These charges must be collected prior to shipping. Any remaining storage will be charged at the standard yearly fee.

Managing my Account

A notification will be sent to remind you that your annual fee is coming due and that your payment will be charged. If at any time you need to update your payment information, please go to “personal information” link or call client services for assistance @ 866-646-6171.

Simply log into your CellSure account using your email and password you created at time of enrollment. You will be able to manage your account in several ways, update personal information, update payment information, make additional payments, apply for another donation or storage.

Your annual fee is due on your yearly anniversary. Notification will be sent to you as a reminder prior to charging your form of payment on file. If at any time you need to update your payment information, please go to “update personal information” link or call client services for assistance @ 866-646-6171.

You may cancel your account any time by contacting CellSure. Cellsure will send you a release form to fill out and you will need to provide proof of your identity. Your account needs to be in good standing before cancelling. CellSure will not refund the annual storage fee.

Learn more about CellSure

CellSure provides both private and public storage. Private banks store stem cells for family use and Public banks collect donations for patients who might need them.

CellSure is a low-profit limited liability company – or L3C – which is a special designation for companies that place a higher priority on achieving a social mission than on making profits. This provides you the confidence to know we put the wellbeing of people before profit. We treat each interaction as an opportunity to demonstrate this commitment. We treat each donation as a priceless gift of love and hope. We treat each storage with the care and expertise as if it were our own.